Retail Team Member

4 days ago


Omaha, Nebraska, United States Michaels Arts and Crafts Full time

Job Summary

Michaels Arts and Crafts is seeking a skilled Retail Team Member - Art and Framing Specialist to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, creating memorable framing solutions, and maintaining a safe and clean store environment.

Key Responsibilities

  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and regulations.
  • Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with customers and create custom framing solutions.
  • Complete framing orders with a high degree of quality and on time.
  • Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
  • Deliver friendly customer service, help customers shop, and provide a well-merchandised and in-stock store for customers to shop.
  • Follow Standard Operating Procedures (SOPs) and Company programs.
  • Support shrink and safety programs.
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Operate cash register and execute cash handling to standards.
  • Acknowledge customers, help locate product, and provide solutions.
  • Assist with Omni channel processes.

Requirements

  • Basic computer skills and basic measuring skills.
  • Ability to operate the framing equipment and glass cutter.

Preferred Qualifications

  • Retail experience.
  • Experience selling products and/or services to customers.

Work Environment

  • Public retail store setting, taking care of customers, all public areas are climate-controlled, some stock rooms may not be climate-controlled, some outdoor work if assigned to retrieve shopping carts or while unloading trucks, Frame shop contains glass cutter and heat press, work hours include nights, weekends, and early mornings.

Equal Opportunity Employer

Michaels Arts and Crafts is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).


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