Fleet Maintenance Operations Manager

Ryder is a leading provider of transportation and logistics solutions, dedicated to delivering exceptional service and value to our customers.

We are seeking an experienced Operations Manager to join our team in Princeton, IN. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our fleet maintenance facility, ensuring that our vehicles are properly maintained and that our customers receive exceptional service.

• Manage the execution of work analysis, vehicle planning, and scheduling to optimize labor and productivity
• Directly involved in labor planning, evaluating incoming work and allocating resources to maximize efficiency and productivity
• Responsible for optimizing labor at the shop, ensuring the optimal mix of straight time, O/T, and outside repair
• Oversee the execution of the Automated Planning System (APS)
• Provide management, training, and development of all personnel assigned
• Responsible for performance management of all assigned personnel
• Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team
• Makes recommendations for future staffing based on changes to the business environment
• Responsible for recruiting, hiring, on-boarding, payroll, and succession planning
• Directly responsible for customer relationship management, including issue resolutions, customer satisfaction, and retention
• Responsible for execution of customer communication protocol
• Collaborate with sales team to develop the service requirement section of the customer care plan to ensure effective delivery of service
• Conduct customer visits and annual reviews as required by the customer care plan
• Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long-term financial goals
• Directly responsible for successful execution of maintenance initiatives to attain or exceed specified financial targets
• Responsible for the optimization of net maintenance cost per unit
• Responsible for customer retention and maintenance CSI through optimal execution of the maintenance promise
• Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services
• Responsible for ensuring accuracy of third-party invoices and the quality of work outsourced to vendors
• Responsible for payroll, purchase order approval, and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF, and oil
• Responsible for the successful execution of the customer bill-back process to include identification, review, and approval of bill-back opportunities
• Responsible for ensuring proper documentation and explanation/reporting of re-billable activity
• Responsible for the successful execution of the warranty process and maximizing warranty recovery
• Ensure data integrity in the Shop Management Online system
• Directs subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop
• Evaluates needs and makes recommendations for shop tooling and equipment requirements
• Responsible for the execution of asset management initiatives at the shop level
• Management and oversight of vehicle specifications and vehicle in-service/out-service process
• Provide input during business unit asset management review
• Ensure all vehicles have required specifications in SAM
• Responsible for successful execution of parts inventory management, policies, and procedures
• Collaborate with rental in scheduling PMs, utilization of assets to be ready at all times, subs, VMI, and wash log
• Responsible for successful execution of quality inspections of PM and repairs, including in-process reviews of non-PM work
• Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
• Responsible for all mandatory compliance items at the shop level as identified on the quality review inspection list
• Accountable for all quality metrics within the shop
• Develop and ensure implementation of quality assurance audit corrective action plans and continuous improvement programs
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
• Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives
• Ensure cleanliness and quality of repair for all maintained vehicles
• Comply with safety, state, and EPA regulations and requirements

• Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work
• Understanding of labor, financial operating, quality, safety, and asset processes and related metrics
• Strong sense of personal accountability and a proven track record of achieving desired results
• Ability to communicate effectively both verbally and in writing
• Proficient in basic computer skills and in a Microsoft Office environment
• Ability to work with reporting systems to pull data for analysis and decision-making (preferred)
• Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record
• Experience using Microsoft Word and Excel intermediate preferred
• Experience with Fleet Management Software preferred
• Maintenance and technical experience in a shop environment preferred

• H.S. diploma/GED required
• Associate's degree preferred
• Bachelor's degree preferred
• Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required
• One (1) year to Two (2) years or more supervisory experience required

1-10%

Maintenance

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Salaried

Minimum Pay Range: $70K

Maximum Pay Range: $74K

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

For all Full-time positions only:

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [] email address and will never conduct an interview online through a chat-type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.

During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through

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