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Retail Store Manager

2 months ago

Gettysburg, Pennsylvania, United States Carters Full time
About the Role

Carter's is seeking a highly skilled and experienced Retail Store Manager to lead our sales floor team and drive customer satisfaction. As a Store Manager, you will be responsible for creating a positive and inclusive work environment, fostering a culture of excellence, and ensuring seamless customer experiences.

Key Responsibilities
  • Build a talent pipeline through networking and recruiting
  • Develop succession plans by training and developing your team
  • Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
  • Grow leaders through providing direction, delegation, and investing in their development
  • Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit
  • Execute Company's direction on merchandising and operations; manage payroll and budgets
  • Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
  • Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available
  • Reduce loss through a consistent level of customer service, education, and operational controls
Requirements
  • A positive and solutions-oriented mindset
  • Effective and professional verbal and written communication skills
  • Demonstrated leadership and supervisory skills inclusive of leading, directing, and executing multiple tasks at once
  • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
  • Minimum of 3 years of retail or related management experience leading direct reports
  • A high school diploma or GED
What We Offer
  • Schedules that fit your life
  • Benefits and perks that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
  • Advance You Program, which helps earn a GED or a bachelor's degree tuition-free or learn English as a second language
  • Paid time off, holidays, and parental leave, as well as adoption assistance, charitable matching gifts, and much more
  • The opportunity to build skills and grow as an individual