Sales Associate
4 weeks ago
Job Summary:
The Sales Associate will be responsible for assisting customers with purchasing merchandise. This role requires excellent customer service skills, good verbal communication skills, and the ability to operate available equipment such as cash registers, calculators, or scanners. The ideal candidate will have basic mathematical skills, as needed to make change and give refunds. Additionally, knowledge of building products and local building codes is a plus.
Key Responsibilities:
- Greets and interacts with customers.
- Consults with customers to understand needs and preferences related to available merchandise.
- Demonstrates and explains available merchandise, selecting and suggesting options suitable for the customer's needs.
- Emphasizes product features, quotes prices and credit terms, and prepares sales orders.
- Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
- Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
- Assists customers in resolving complaints, including escalating them to management when appropriate.
- Investigates and resolves customer problems with products or services.
- Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
- Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
- Processes returns and exchanges according to store policy.
- Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
- Performs other related duties as assigned.
Requirements:
- High school diploma or equivalent preferred.
- Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.
Physical Requirements:
- Prolonged periods of standing and working on the computer or related equipment.
- Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
- May need to work overtime, nights, weekends, and holidays.
- The ability to perform repetitive movements over long periods.
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