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Retail Operations Supervisor

2 months ago

Fostoria, Ohio, United States Certified Oil Full time

Are you an enthusiastic and dedicated retail professional seeking to elevate your career? Do you enjoy assisting others and collaborating within a team? If you thrive in dynamic environments and possess prior experience in retail or food service management, we want to hear from you

At Certified Oil, we believe you could be an invaluable addition to our team.

What We Provide:
  • Attractive Compensation
  • Structured Training Program
  • Access to Earned Wage Program*
  • Paid Time Off
  • Comprehensive Health Benefits
  • 401K with Employer Match
  • Employee Discounts
  • Tuition Assistance
  • Support Programs for Employees
  • Health Savings Accounts
  • Company Spirit Days
  • And much more
As a Manager in Training, you will gain the skills necessary to effectively oversee the daily operations of a Certified Oil convenience store, guided by our top leaders. Expect to work closely with a Training Manager and Supervising Manager, experiencing various shifts to familiarize yourself with our operations, team, vendors, and customers. This role aids the Store Manager and fellow team members in delivering an outstanding customer experience.

Training Overview:

During designated training weeks, Managers in Training collaborate with Training Managers, acquiring insights and best practices for managing a convenience store. In supervisory weeks, they engage in diverse shifts alongside team members, applying their leadership training. After completing training, Managers in Training join our leadership team, stepping in during absences until assigned to their own store.

Key Responsibilities:
  • Welcome guests warmly, as we pride ourselves on exceptional customer service.
  • Assist the Store Manager in cultivating a strong team through training, scheduling, and coaching. Lead by establishing clear goals, holding yourself and others accountable, and maintaining effective communication.
  • Monitor inventory levels on the sales floor, ensuring stock rotation and availability. Our guests rely on us to maintain 100% stock at all times.
  • Oversee quality control, merchandising, and food safety protocols in locations offering hot food.
  • Maintain a clean and organized store environment, ensuring that all areas, including the coffee station and food service area, are spotless.
  • Efficiently operate the cash register.
  • In locations providing hot food, assist the Store Manager in overseeing quality control, merchandising, and safety protocols for successful food service operations. Perform additional duties as assigned by the Store Manager or District Manager.
Our doors are always open to our guests, regardless of the weather or time of day. Every team member plays a vital role in delivering the best experience to our guests by engaging in all aspects of the job.

At Certified Oil, we value diversity and strive to reflect the communities we serve. We celebrate unique backgrounds and perspectives, as they enrich our team. If you are passionate about providing exceptional customer service and have a solid retail management background, we would love to connect with you. The necessary skills can be taught.

Qualifications:
Minimum Education: High School Diploma or GED

Preferred Education:

Minimum Experience: 1 year in retail or food service

Preferred Experience: 1 year in retail, guest service, or restaurant management in a leadership capacity

Preferred Certifications and Skills: ServSafe/Food Safety certification is a plus but not mandatory

Essential Soft Skills:
  • Comfortable engaging with guests and team members.
  • High energy and enthusiasm.
  • Ability to transition quickly between tasks.
  • Team-oriented with a willingness to assist others.
  • Basic computer skills are beneficial.
Work Schedule: This is a full-time position requiring a flexible schedule, including day and night shifts, as Certified Oil locations may operate 24 hours. Weekend and holiday availability is essential.

Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Must be able to stand or walk for extended periods and perform various physical tasks. The work environment typically has a moderate noise level.

Additional Information: Specialized attire may be required in food service settings (hats or visors, gloves, etc. will be provided).