Housekeeping Associate

4 weeks ago


Burlington, Massachusetts, United States Sonesta International Hotels Full time
Job Summary

The Housekeeping Associate is responsible for assisting Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. This role will also assist with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. The Housekeeping Associate will be assigned special projects as needed by the Housekeeping Manager.

Key Responsibilities
  • Deliver exceptional service to guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Work with Room Attendants to handle heavy items such as mattresses and linens.
  • Maintain the cleanliness and organization of floor closets and corridors, including removing trash, wiping down shelves/counters, sweeping, mopping, and/or vacuuming floors, and removing non-floor closet items and storing in appropriate areas.
  • Respond to guests' requests in a timely and efficient manner.
  • Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.
  • Report needed repairs or unsafe conditions to supervisor.
  • Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
  • Minimize waste of supplies and amenities within all areas of housekeeping.
  • Deliver lost and found items according to established procedures.
  • May regularly assist with deep cleaning projects.
  • When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure compliance with federal, state, and local laws regarding health and safety services.
  • Perform other duties as assigned.


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