Cloud-Based Service Management Specialist

2 weeks ago


Washington, United States Marathon TS Full time
About the Job

Marathon TS is seeking a highly skilled ITSM Application Developer to support our federal client in Washington, DC. In this role, you will be responsible for designing, developing, debugging, testing, and deploying custom web applications aimed at collecting data from customers for submission to an ITSM system.

You will also be responsible for configuring SLAs, escalations, ITSM roles, priority matrix definitions, and system automations to establish SLA hierarchies for request escalation. Additionally, you will prepare operational metrics on a daily, weekly, and monthly basis and format data using tools such as Excel, MS Power BI, and data visualization software to provide insights to different workgroups or teams.

This is a challenging and rewarding role that requires a high level of technical expertise and attention to detail. Your salary will be around $130,000 per year, depending on your level of experience.



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