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Senior Field Engineer
2 months ago
We are seeking a highly skilled Senior Field Engineer to join our team at Servsys Corporation. As a Senior Field Engineer, you will be responsible for deploying infrastructure projects for large enterprise customers.
Key Responsibilities:- Deploy infrastructure projects for large enterprise customers
- Lead a variety of projects for our customers, ensuring all scope is completed and deliverables acquired on time
- Pull and terminate Cat6/6a and various fibre structured cabling systems
- Rack and stack network devices, decommission old devices and patch cables
- Deploy Fully Built Racks into Datacenters and other environments
- Install Wireless Access Points, terminate, test and dress cabling to a high standard
- Work with local partners or internal field engineers on more complex projects
- Mentor/Train newer colleagues so that they can execute effectively on their own and with other partners
- Act as trusted advisor onsite ensuring customer standards and SE&I standards are maintained and exceeded
- Provide lessons learned after projects with a view to raising the quality of the team's execution
- Provide redline documentation updates to wider engineering team for review to ensure documentation is up to date and accurate
- Provide accurate As-Built documentation after projects that require them to aid CAD team in delivering final documentation to customer
- Maintain composure, always be willing to learn and accept and deliver constructive feedback in a fast-paced environment
- Review upcoming assigned projects to ensure all provided scope and BOM meets the project requirements
- Be comfortable using internal WWT Tools to access supply chain data and understand where to escalate when there are issues or gaps
- Be hungry to expand your knowledge on core network technologies, including routing and switching, WIFI, firewalls, compute, storage, AV, power and cabling
- Be prepared to travel to customer sites regularly
- Understand the WWT and SE&I offerings & capabilities so that you can articulate them at a high level and spot business opportunities to be referred to the sales team for qualification
- Always maintain a high level of courtesy and professionalism with customers
- Minimum 5 years' experience in the Field deploying infrastructure projects for large enterprise customers for a VAR or SI
- Cabling certification desirable - CNCI, BTEC, City & Guilds or BICSI
- Proficient in the use and understanding of copper and fibre testing equipment, including OTDR, fluke, network analyser and wire map
- Outstanding communication and organizational skills required
- Self-disciplined, self-starter, professional who can successfully complete required scope to an industry leading standard
- Ability to read and interpret MOPs, Cable Run Lists, Patch Plans and schematics
- Excellent ability to interpret impact of network changes
- Deep experience in the installation, maintenance, and troubleshooting infrastructure Components
- Be adept at fault finding and troubleshooting in high pressure, mission critical environments
- Knowledge of how to read and analyze wireless survey results (Ekahau, Airmagnet, Hamina etc) & reports as well as how to correctly advise changes to resolve signal issues and anomalies
- Demonstrated experience of logical configuration –install firmware, push configurations, make configuration changes and troubleshoot using CLI & GUI
- Strong customer facing skills
- Strong practical skills
- CCNA/CWNA or demonstratable knowledge preferred