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Bilingual Front Office Representative

2 months ago

Dudley, Pennsylvania, United States Tarek Elhendawy - State Farm Agency Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Front Office Representative at Tarek Elhendawy - State Farm Agency. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and maintaining high customer satisfaction.

Key Responsibilities:

  • Establish and maintain strong customer relationships through effective communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized solutions.

What We Offer:

  • Competitive base salary and bonus structure
  • Paid time off (vacation and personal/sick days)
  • Simple IRA
  • Valuable experience and growth opportunities within our agency

Ideal Candidate:

  • Must be willing to obtain Property and Casualty insurance license.
  • Must be fluent in Spanish and English.
  • Strong phone contact handling skills and active listening.
  • Comfortable with making outbound calls.
  • Genuinely excited to help customers.
  • Patient, empathetic, and passionately communicative; loves to talk.
  • Ability to empathize with and advocate for clients when necessary.
  • Strong problem-solving skills.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.