Service Technician

6 hours ago

Reading, Pennsylvania, United States Secure-A-Home Inc Full time

Job Summary:

We are seeking a highly skilled Service Technician to join our team at Secure-A-Home Inc. As a Service Technician, you will be responsible for installing and servicing fire, security, card access, and video camera systems for residential and small commercial clients.

Key Responsibilities:

  • Install and service fire, security, card access, and video camera systems
  • Interpret blueprints and floor plans
  • Program and test all systems components
  • Certify systems using Secure-A-Home Inc. and industry forms
  • Document installation and service progress, including parts used and work orders, via a web-based platform
  • Provide excellent on-site customer service, including training and technical support
  • Maintain a clean and organized work area at client sites and an orderly work vehicle
  • Troubleshoot, diagnose, and repair systems
  • Respond to system trouble calls, including intrusion, building access, and video surveillance issues
  • Process documentation in line with company and customer standards

Requirements:

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to efficiently use a smartphone for communication, documentation, GPS navigation, and scheduling
  • Strong customer service skills for effective on-site client interactions
  • Capability to read and interpret engineering drawings and operational manuals
  • Basic understanding of circuitry and experience with a multimeter
  • Strong multitasking and prioritization skills
  • Detail-oriented approach to documentation and task completion
  • Excellent organizational skills for managing tools, equipment, and records
  • Preferred: At least 1 year of industry-related experience or equivalent education; cultural fit is highly valued, and comprehensive training for excellence will be provided
  • Basic mechanical aptitude with experience using hand and power tools
  • Training in general safety, electrostatic discharge awareness, and quality systems awareness

Physical Requirements:

  • Physical fitness to climb ladders and stairs, access elevated areas, and inspect system components at various heights
  • Ability to stand for extended periods and frequently bend, twist, reach, stoop, kneel, or crouch
  • Manual dexterity to handle materials effectively
  • Capability to lift to 50 pounds regularly; heavier lifting with mechanical assistance or teamwork
  • Comfort with moving safely within confined spaces, crawl spaces, attics, and other installation areas
  • Vision: Visual acuity of at least 20/40 in one eye (uncorrected) or 20/70 with corrective lenses; ability to distinguish colors

What We Offer:

  • Competitive starting wages
  • Paid Time Off in the first year (prorated based on start date)
  • Holiday pay from day one
  • Group Medical Insurance (two plan options)
  • Dental Insurance (two plan options)
  • Vision Insurance
  • Retirement plan with company match
  • Wellness Program
  • Paid Community Service Opportunities (e.g., Meals on Wheels, Blood Drives, Food Banks)
  • Company-paid Life, Short-Term Disability, and Long-Term Disability Insurance

Equal Employment Opportunity:

Secure-A-Home Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.

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