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Banquet Manager

2 months ago

Lansing, Michigan, United States Concord Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Banquet Manager to join our team at Concord Hospitality. As a key member of our events team, you will be responsible for delivering exceptional guest service and ensuring the smooth execution of events at our hotel.

Key Responsibilities
  • Guest Service: Provide exceptional guest service to all customers, ensuring their needs are met and exceeded.
  • Team Leadership: Lead the team with motivation and direction, ensuring all standards of quality are in place.
  • Event Execution: Oversee the setup, execution, and clean-up of events, ensuring timely and efficient delivery of services.
  • Food and Beverage Service: Deliver food and beverages from staging areas to guests as needed, assisting the team during peak periods.
  • Training and Development: Train others on serving plated and reception-style meal services, as well as anticipate guest needs and monitor the dining experience to ensure satisfaction.
  • Setup and Clean-up: Perform side work to prepare for upcoming events and ensure all service areas are kept clean and safe at all times.
  • Professional Appearance: Maintain a professional and personable appearance at all times.
Benefits

We offer a comprehensive benefit package, including medical, dental, and vision plans, life insurance, short- and long-term disability options, 401(k) options, tuition assistance, discounted room rates at Concord managed hotels, and training and development opportunities.

Why Concord Hospitality?

We invest in our associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. We value work-life balance, diversity, and our commitment to providing the best customer service and quality accommodations in every market we exist.

We are built on 5 cornerstones: Quality, Integrity, Community, Profitability, and FUN. Our associates say it best with our national company cheer: "We Are Concord". We support diversity and inclusion through our mission to be a "Great Place to Work for All".