Data Science Manager

1 month ago


Atlanta, Georgia, United States Home Depot Management Company, LLC Full time
Job Title: Sr. Manager, Data Science

At Home Depot Management Company, LLC, we are seeking a highly skilled and experienced Sr. Manager, Data Science to lead our Contact Center AI team. This is a critical role that requires a strong understanding of data science, machine learning, and AI technologies.

Key Responsibilities:
  • People Management & Team Leadership: Provide leadership, mentorship, and coaching to direct reports, and evaluate performance, execution, and contribution.
  • Program Management: Prioritize and assign projects, manage programs to ensure consistency of execution, balance of resources, and quality solutions.
  • Strategy & Business Development: Leverage business knowledge and relationships to seek out new business opportunities, and collaborate with internal customers and cross-functional teams.
  • Technical Exploration & Development: Seek further knowledge on key developments within data science, and participate in the continuous improvement of data science and analytics.
Requirements:
  • 10+ years of experience in business intelligence and analytics.
  • Previous people or project team management experience.
  • Experience with Google DialogFlow CX, text classification, sentiment analysis, entity recognition, and language modeling.
  • Hands-on experience with building and fine-tuning generative models like GPT, BERT, and LSTM.
  • Ability to design, implement, and measure the performance of chatbots and virtual assistants.
Preferred Qualifications:
  • 11+ years of experience in business intelligence and analytics.
  • Experience with reinforcement learning techniques to optimize dialogue strategies and enhance customer engagement.
  • Knowledge of handling real-time data streams and integrating AI models with contact center platforms.
Competencies:
  • Attracts Top Talent.
  • Builds Effective Teams.
  • Builds Networks.
  • Business Insight.
  • Communicates Effectively.
  • Develops Talent.
  • Directs Work.
  • Drives Engagement.
  • Drives Vision and Purpose.
  • Instills Trust.
  • Interpersonal Savvy.
  • Organizational Savvy.
  • Persuades.
  • Strategic Mindset.

This is a challenging and rewarding role that requires a strong leader with a passion for data science and AI. If you are a motivated and experienced professional with a track record of success, we encourage you to apply.


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