Data Science Manager
1 month ago
At Home Depot Management Company, LLC, we are seeking a highly skilled and experienced Sr. Manager, Data Science to lead our Contact Center AI team. This is a critical role that requires a strong understanding of data science, machine learning, and AI technologies.
Key Responsibilities:- People Management & Team Leadership: Provide leadership, mentorship, and coaching to direct reports, and evaluate performance, execution, and contribution.
- Program Management: Prioritize and assign projects, manage programs to ensure consistency of execution, balance of resources, and quality solutions.
- Strategy & Business Development: Leverage business knowledge and relationships to seek out new business opportunities, and collaborate with internal customers and cross-functional teams.
- Technical Exploration & Development: Seek further knowledge on key developments within data science, and participate in the continuous improvement of data science and analytics.
- 10+ years of experience in business intelligence and analytics.
- Previous people or project team management experience.
- Experience with Google DialogFlow CX, text classification, sentiment analysis, entity recognition, and language modeling.
- Hands-on experience with building and fine-tuning generative models like GPT, BERT, and LSTM.
- Ability to design, implement, and measure the performance of chatbots and virtual assistants.
- 11+ years of experience in business intelligence and analytics.
- Experience with reinforcement learning techniques to optimize dialogue strategies and enhance customer engagement.
- Knowledge of handling real-time data streams and integrating AI models with contact center platforms.
- Attracts Top Talent.
- Builds Effective Teams.
- Builds Networks.
- Business Insight.
- Communicates Effectively.
- Develops Talent.
- Directs Work.
- Drives Engagement.
- Drives Vision and Purpose.
- Instills Trust.
- Interpersonal Savvy.
- Organizational Savvy.
- Persuades.
- Strategic Mindset.
This is a challenging and rewarding role that requires a strong leader with a passion for data science and AI. If you are a motivated and experienced professional with a track record of success, we encourage you to apply.
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