Restaurant Shift Lead

3 weeks ago


Ballwin, Missouri, United States Chick-fil-A Full time
Chick-fil-A Shift Lead Job Description

We are seeking a highly motivated and customer-focused Shift Lead to join our team at Chick-fil-A. As a Shift Lead, you will play a key role in ensuring that our guests receive exceptional service and that our restaurant operates efficiently and effectively.

Key Responsibilities:
  • Serving Guests: Take orders, handle cash and credit cards, make drinks and desserts, and provide an immediate and respectful response to all guest needs.
  • Delivering Meals: Deliver meals to guests at their table or to a designated pick-up area, and provide excellent customer service at all times.
  • Maintaining Cleanliness: Maintain cleanliness of your work area and the dining room, parking lot, restrooms, and playground.
  • Stocking and Inventory: Stock sauces, cups, lids, and other supplies as needed to maintain throughout your shift.
  • Leading a Team: Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
  • Coaching and Training: Coach, teach, and train team members on policies and procedures and create a positive work environment for everyone.
  • Food Safety and Cleanliness: Maintain food safety and cleanliness standards.
  • Opening and Closing the Restaurant: Open and/or close the restaurant, leading the shift as a key holder.
Requirements:
  • Hard Work and Teamwork: Be hard-working, team-oriented, friendly, honest, and have great customer service skills.
  • Reliable Transportation: Have reliable transportation with a current driver's license.
  • Authorization to Work: Be authorized to work in the United States.
  • Age and Education: Be at least 18 years old and have a High School diploma or equivalent.
  • Communication Skills: Have excellent verbal and written communication skills.


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