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Customer Service Representative

4 weeks ago

Winder, Georgia, United States Chico's Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming phone calls, chats, and emails using company resources, policies, and procedures to completely and accurately manage the inquiry according to the company standards while providing the Most Amazing Personal Service to our internal and external customers to ensure operational efficiency and effectiveness.

Key Responsibilities:
  • Use customer service skills to optimize the opportunity of each customer contact.
  • Identify and handle customer phone call/email/chat inquiries or concerns completely and accurately.
  • Resolve customer complaints and problems to the satisfaction of the customer.
  • Educate the customer about the products and services.
  • Complete and maintain accurate customer data including documentation of discussions, issues, customer requests, and other relevant information as required.
  • Schedule, assign, or act on any required customer follow-up in accordance with CSSC Guidelines.
  • Maximize opportunities to upsell or cross-sell company products and services.
  • Suggest CSSC process improvements and participate in CSSC initiatives for increased effectiveness.
  • Use technology tools as directed and within established guidelines.
  • Maintain confidentiality of all company and customer data/information.
  • Participate in individual/team training and meetings to ensure knowledge is up to date.
  • Perform all financial and administrative activities effectively and in accordance with policy including credit card handling, PCI compliance, and reporting.
  • Partners with management if necessary, to ensure first contact resolution. Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
Requirements:
  • High school diploma or G.E.D. required
  • 2+ years of customer service experience (retail and contact center a plus)
  • Excellent verbal and written communication
  • Strong computer proficiency in Microsoft Office products
  • Outstanding interpersonal and relationship building skills
  • Excellent follow-up and customer service skills required
  • Ability to quickly and accurately multitask in a fast-paced environment
  • Ability to organize and communicate information clearly
  • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision
  • Ability to work flex schedule to meet business needs, including night and weekends

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.