Retail Sales Manager

7 days ago


Brockton, Massachusetts, United States Norman's Gift Shops, Inc. Full time
Job Overview

Norman's Gift Shops, Inc., a leading employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Part Time Sales Leader for our location in NJ. We are dedicated to helping people capture their emotions and share them with one another.

About Us:

  • We strive to provide a memorable genuine experience to each of our customers.
  • Our retail teams are driven to reach store goals while delivering exceptional customer service.

Job Responsibilities

As a Sales Leader, you will be responsible for providing a 'caring team' atmosphere for our customers. You will be the primary resource of knowledge on the sales floor and will need to show initiative, be a team player, and exemplify excellence during every aspect of the customer experience.

Sales Leader Key Responsibilities:

  • Infuse our Customer CARE program into the culture of the store by genuinely connecting with the customer, building relationships, and earning their business.
  • Meet store specific Crown Rewards program enrollment goals on a consistent basis.
  • Assist management in developing and training staff of new products and processes.
  • Provide supervision and managerial support in the absence of the store manager and assistant store manager.
  • Ability to learn and be efficient with our register system to ensure a positive and pleasant point of sale experience for our customers.
  • Utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
  • Proactively learn retail product knowledge for all merchandise to use when selling to the customer.
  • Maintain and restock displays as directed by store management.

Requirements:

  • Prior retail experience with supervisory exposure.
  • Prior customer service experience.
  • Ability to work a flexible schedule that meets the needs of the business.
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds.


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