Service Desk Support Specialist

2 weeks ago


Sherwood, Oregon, United States Serverlogic Full time

ServerLogic is seeking a skilled Service Desk Support Specialist to provide top-notch support to end-users.

Key Responsibilities:

  • Provide timely and effective support to employees via the service desk line.
  • Take on-call shifts as required to ensure seamless support.

Requirements:

  • Assist employees with technical issues and concerns.
  • Respond to emails, log tickets, and resolve tier 1 support issues.
  • Be the primary owner of a ticket, ensuring work is completed from start to finish.
  • Write knowledge base articles to reduce future tickets and enable self-service.
  • Able to lift 35 pounds and work at a desk for 8 hours.

Necessary Skills:

  • Basic ITIL Concepts.
  • Microsoft 365 and Microsoft Office proficiency.
  • Experience supporting iOS devices and troubleshooting technical issues.
  • Experience providing support in a remote environment.


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