Customer Service Representative

4 weeks ago


Sykesville, Maryland, United States PrideStaff Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at PrideStaff. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.

Key Responsibilities:

  • Provide accurate and timely information about insurance products and policies
  • Assist with policy inquiries, changes, and renewals
  • Process claims efficiently and empathetically
  • Identify and escalate complex issues appropriately

Requirements:

  • Excellent communication and active listening abilities
  • Strong problem-solving and multitasking skills
  • Proficiency in Microsoft Office Suite and CRM software
  • Empathetic demeanor and patience in customer interactions
  • Basic understanding of insurance products and terminology

Benefits:

  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Short-term Disability
  • 401(k) Retirement Plan
  • Holiday Pay

PrideStaff is committed to helping our clients succeed and providing exceptional support to our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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