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Venue Operations Leader

2 months ago

Ridgeland, Mississippi, United States Topgolf Full time

Key Responsibilities:

  • Oversee Department Managers and their teams to ensure exceptional service delivery.
  • Mentor and nurture direct reports and team members.
  • Foster Associate engagement and morale.
  • Maintain operational standards while prioritizing Guest and team safety and satisfaction.
  • Ensure accountability among leaders for effective venue operations.
  • Manage departmental budgets and expenditures diligently.
  • Forecast and regulate sales and operational costs.
  • Assign tasks and monitor their completion effectively.
  • Embody Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
  • Engage with Guests to assess and enhance their experience.
  • Utilize business metrics and trends to boost performance and optimize profitability.
  • Build and sustain relationships with community leaders and organizations for strong connections.

Qualifications:

  • 15+ years of experience in restaurant, hotel, or golf course management, including at least 1 recent year as an Assistant General Manager or General Manager in a relevant environment.
  • Experience in multi-unit management is preferred but not mandatory.
  • High school diploma or equivalent is required.
  • Exceptional communication, time management, and organizational skills.
  • Ability to collaborate effectively within a team.
  • Demonstrated energy and enthusiasm.
  • High level of self-awareness, adaptability to change, and integrity.
  • Capacity to work in extreme weather conditions for extended periods.
  • Availability for varied shifts, including evenings, weekends, and holidays.
  • Ability to stand and walk for prolonged periods, including navigating stairs.
  • Must be able to obtain necessary licenses and certifications as required.

ADA Compliance:
The above statements outline the principal and essential functions of the role. Specific circumstances may necessitate some incumbents to perform a different combination of duties.

EEO Statement:
Topgolf is dedicated to fostering a diverse and inclusive environment and is committed to equal opportunity, preventing discrimination and harassment based on legally protected characteristics.