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Team Supervisor

2 months ago

Rochester, Minnesota, United States DunkinBaskin - Harborview Full time

Are you ready to take on a pivotal role in a vibrant environment? As a Shift Leader at Dunkin/Baskin - Harborview, you will be integral to ensuring that our guests receive exceptional service and a memorable experience.

Key Responsibilities:

  • Drive Operational Excellence: Ensure that all operations meet our high standards for quality and service.
  • Uphold Safety and Cleanliness: Maintain a safe and clean environment for both guests and team members.
  • Address Guest Concerns: Respond to customer inquiries and resolve issues promptly.
  • Value Guest Feedback: Actively listen to customer suggestions and implement improvements.
  • Empower Your Team: Foster a supportive atmosphere that encourages team members to excel.
  • Coach on Hospitality Standards: Provide guidance to team members on delivering top-notch service.
  • Develop Team Talent: Identify and nurture potential leaders within the team.
  • Support Training for New Hires: Assist in onboarding and training new team members.
  • Acknowledge Team Contributions: Recognize and celebrate the achievements of your team.
  • Ensure Accountability: Hold team members responsible for their performance and standards.
  • Facilitate Effective Communication: Promote open dialogue within the team to enhance collaboration.

Qualifications: Candidates should possess strong English communication skills, prior supervisory experience, and a genuine passion for the hospitality industry. This role is ideal for those looking to make a significant impact in a fast-paced setting.

Note: Dunkin/Baskin - Harborview operates under independent employment practices. All employment-related inquiries should be directed to the franchise owner.