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Customer Service Representative

2 months ago

Murray, United States Lowe's Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Lowe's. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and safe store environment.

Key Responsibilities:

  • Customer Service:
    • Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures, and programs.
    • Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
    • Listen to and respond knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
    • Demonstrate sincere appreciation to customers.
    • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Checkout Operations:
    • Use a cash register to process sales transactions, returns, and refunds according to company guidelines.
    • Provide proper monetary change to CSA Front End associates for register activities.
    • Remove security tags, verify product information, and bag merchandise for customers.
  • Store Maintenance:
    • Prepare register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies.
    • Inspect returned merchandise for damages.
    • Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
  • Security and Safety:
    • Obtain safety bags from the cash office and monitor the amount of cash in the drawers to ensure it does not exceed requirements.
    • Monitor merchandise entering and leaving the store entrances and exits and assist customers or associates who trigger the alarm.
    • Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
  • General:
    • In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Requirements:

  • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • Less than 1 year of experience using common retail technology, such as smart phones and tablets.
  • 1 to 2 years of retail experience as a cashier.
  • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation.

Preferences:

  • High school diploma or equivalent.
  • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
  • 1 to 2 years of experience as a head cashier.
  • 1 to 2 years of experience working in any department at a Lowe's retail store.
  • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
  • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.