Customer Service Manager

5 days ago


Cape Girardeau, United States AdvantageTrust Full time

Overview

AdvantageTrust, a leading healthcare services provider, is seeking an experienced Candidate Title: Customer Service Manager to join our team. With a strong focus on delivering exceptional customer service and driving business growth, this role is ideal for individuals who thrive in fast-paced environments and are passionate about creating positive patient interactions.

About the Role

This exciting opportunity is part of HCA Healthcare, one of the world's most ethical companies, recognized for its commitment to quality care and community involvement. As a key member of our team, you will play a vital role in supporting the onboarding, implementation, and overall account health maintenance of our members.

About Us

HCA Healthcare has been at the forefront of healthcare innovation for decades, with a legacy of delivering high-quality care to millions of patients nationwide. Our dedication to excellence has earned us numerous accolades, including being named one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times.

Your Responsibilities

  • Serve as a liaison between members and internal teams to ensure timely and successful delivery of our solutions.
  • Maintain professional relationships with members, vendors, and internal teams to drive business growth and improve customer satisfaction.
  • Identify opportunities for process improvement and implement changes to enhance customer value and efficiency.
  • Develop and maintain strong relationships with distribution reps to support new account acquisition and alignment with supplier contracts.
  • Educate members on GPO supply chain opportunities and compliance requirements.

About You

  • Bachelor's degree or equivalent experience required.
  • 3+ years of customer service and relationship-building experience preferred.

What We Offer

  • Estimated Salary: $83,500 - $114,000 per year, depending on location and experience.
  • A comprehensive benefits package, including medical coverage, 401(k) plan, employee stock purchase plan, and education assistance programs.
  • The opportunity to work with a dynamic team and make a meaningful impact in the healthcare industry.

Join Our Team



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