Operations Supervisor

5 days ago

Abilene, Texas, United States Global Medical Response Inc Full time
Job Summary

The Operations Supervisor is responsible for overseeing day-to-day operations, including staffing, scheduling, equipment maintenance, internal communications, budgetary considerations, outside agency interface, and community relations. This role requires strong leadership and decision-making skills, as well as the ability to adapt to quickly evolving situations.

Key Responsibilities

  • Supervise and direct field staff to provide high-quality patient care.
  • Maintain quality field operations through daily contact, oversight, communication, and evaluation.
  • Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
  • Mentor employees, conduct performance evaluations, provide disciplinary actions, and facilitate individual and team development to drive positive results.
  • Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
  • Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
  • Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
  • Cover open shifts with appropriate employee assignments or by filling in as needed.
  • Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
  • Develop specifications for ordering and placing equipment in service.
  • Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring timely reconciliation.
  • Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
  • Prepare reports and manage projects as assigned by the Operations or General Manager.
  • Assure that all necessary payroll is properly completed and submitted in a timely manner.
  • Assist with and engage in the recruitment and training of new employees.
  • Maintain employee training records and track employee certifications/accreditations for compliance.
  • Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotion.
  • Comply with and enforce all applicable laws, policies, and procedures.
  • Perform other duties as assigned.

Requirements

  • Minimum 3 years of EMS field experience.
  • Prior FTO or other leadership/supervisory experience preferred.

Education

  • High School Diploma or Equivalent (GED).
  • Some advanced education preferred.

Skills

  • Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
  • Thorough knowledge of equipment and supplies used in emergency care, patient care, and transport.
  • Strong leadership and decision-making skills.
  • Strong listening and comprehension skills.
  • Ability to adapt to quickly evolving situations.
  • Attention to detail and strong technical skills.
  • Thorough knowledge of System Status management.
  • Effective oral, written, and interpersonal communication skills.
  • Good working knowledge of Microsoft Office.
  • Ability to successfully pass a Physical Agility Test.

Credentials/Licenses

  • State EMT/Paramedic Certification.
  • State Driver's License with driving record in compliance with GMR's Safety & Driving policy (proof required if conditional employment is made).
  • Ambulance Driver's License.
  • BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications

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