Student Enrollment Coordinator
3 weeks ago
The NOLA Public Schools is committed to providing a high-quality education that fosters individual capabilities and ensures students thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success.
Job Summary
We are seeking a highly skilled Student Enrollment Assistant to serve students and families who enroll at any New Orleans public and non-public schools participating in the unified enrollment system. The ideal candidate will provide exceptional customer service, manage waitlists, and support early childhood eligibility verification.
Key Responsibilities:
- Provide students and families with informed information regarding citywide school choice, performing back-of-house support of the application process;
- Offer exemplary customer service, responding to incoming calls and emails in a timely manner;
- Conduct virtual appointments for families seeking enrollment assistance;
- Maintain accurate student data using SalesForce, aligning with district standards and state and local student privacy laws;
- Internalize and implement district guidelines on enrollment procedures and parent rights and responsibilities;
- Determine applicant eligibility for publicly funded early childhood seats by verifying income, residency, and other legal documents;
- Document every Early Childhood account/application to reflect current family SNAP, verification, and communication statuses;
- Verify assigned Early Childhood applications and application documents based on team expectations and EC local, state, and federal verification categories;
- Escalate parent and student concerns as needed to the Executive Director of Family Services;
- Participate in occasional evenings and/or weekend enrollment events, providing support for enrollment activities throughout the year;
- High School Diploma required;
- 3 years of customer service experience preferred.
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Student Enrollment Coordinator
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