Plumbing Technical Support Specialist

2 weeks ago


Bensalem, Pennsylvania, United States Wellspring Wireless Inc Full time
Job Title: Plumbing Technical Customer Support Manager

We are seeking an experienced Plumbing Technical Customer Support Manager to join our team at Wellspring Wireless Inc. This role is responsible for providing top-notch customer service to our wide customer base, supporting the internal sales team, and managing technical issues with suppliers.

Key Responsibilities:
  • Determine customer requirements and expectations to recommend specific products and solutions.
  • Prioritize, timely, and accurate execution of requests for quotes, specifications, and technical drawings.
  • Prepare, present, and follow up on quotes in a timely manner.
  • Recommend alternate products based on specifications and availability.
  • Support the management team with issue resolution with suppliers.
  • Support sales team, regional manager(s), and manufacturer representative(s) with specifications, quotations, technical knowledge, and jurisdictional codes or program information.
  • Provide analytical insights for product solutions and services.
  • Follow up on sales leads and visit project sites.
Requirements:
  • Minimum 2-4 years of relevant work experience.
  • Demonstrated understanding of plumbing system components.
  • Experience dealing with the plumbing channel, including engineers, contractors, distributors, and reps.
  • Understanding of electrical and HVAC systems a plus.
  • Strong customer service skills and proven ability to effectively work with all levels of management.
  • Able to read and interpret diagrams, blueprints, and specifications.
  • Strong technical background with the ability to troubleshoot customer problems.
  • High proficiency levels with Microsoft Office products: Excel, Word, PowerPoint.
  • Ability to develop and maintain customer relationships.
  • Knowledge of Quickbooks or other quoting software a plus.
  • Technology aptitude and ability to learn new IT systems and processes quickly.

Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year



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