HVAC Service Technician

4 days ago

Bristol, Rhode Island, United States Superior Comfort Full time
Overview

Superior Comfort is seeking a skilled HVAC Service Technician to join our team. As a key member of our dynamic team, you will be responsible for delivering exceptional service to our valued customers while embodying our core principles.

Responsibilities
  • Service Calls and System Diagnostic / New System Installations
    • Conduct thorough inspections and diagnostic tests on HVAC systems to identify issues, malfunctions, or potential problems accurately.
    • Utilize advanced testing equipment and technical knowledge to pinpoint complex problems efficiently.
    • Install new equipment when needed, in partnership with other departments.
  • Repairs and Maintenance
    • Perform skilled and complex repairs or maintenance on HVAC systems, ensuring all work complies with safety regulations and quality standards.
    • Recommend appropriate solutions to enhance system performance and reliability.
  • Customer Communication
    • Interact with customers in a professional and courteous manner, explaining repair options, providing estimates, and addressing any questions or concerns they may have.
    • Educate customers on the benefits of regular maintenance and energy-efficient upgrades.
  • Parts and Inventory Management
    • Maintain proper inventory levels of equipment, tools, and parts needed for repairs, ensuring readiness for service calls.
    • Coordinate with warehouse teams to order necessary supplies and maintain accurate records of used materials.
  • Safety Compliance
    • Adhere to all safety protocols and guidelines while performing tasks, prioritizing the safety of clients, colleagues, and oneself.
    • Wear appropriate personal protective equipment (PPE) and follow safety procedures at all times.
  • Documentation
    • Accurately document service activities, including work performed, parts used, and time spent, using company-provided systems and tools.
    • Prepare detailed service reports and provide them to the appropriate personnel and customers as required.
  • Technical Expertise
    • Stay updated with the latest industry trends, product developments, and best practices related to HVAC services.
    • Attend workshops, training sessions, and seminars to enhance technical skills and knowledge.
  • Licenses and Certifications
    • Possess and maintain all required licenses and certifications for HVAC services as mandated by local and state regulations.
    • Provide copies of valid licenses and certifications upon request.
  • Team Collaboration
    • Collaborate with fellow technicians and other departments to ensure effective communication and efficient service delivery.
    • Assist colleagues with complex tasks and provide support when needed.
    • Perform all other duties as assigned.
  • Billable Efficiency
    • Optimize work processes and time management techniques to maximize billable hours.
    • Collaborate with the dispatch team to plan efficient routes and minimize travel time between service calls.
    • Attend regular development meetings to review billable efficiency targets and discuss strategies for improvement.

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