Mental Health Support Specialist

3 weeks ago


Fort Worth, Texas, United States Serenity Healthcare Full time
Job Description

Serenity Healthcare is a pioneering healthcare organization that utilizes cutting-edge technology to revolutionize mental health treatment. As a Customer Service Representative, you will play a vital role in delivering exceptional patient care and support. This is an extraordinary opportunity for individuals who are driven by a passion to make a meaningful difference in the lives of others.

Key Responsibilities
  1. Provide expert patient support through inbound calls, emails, and in-person interactions.
  2. Facilitate the onboarding process for new patients to ensure a smooth transition into treatment.
  3. Maintain strict adherence to HIPAA regulations and confidentiality guidelines.
  4. Develop and implement effective solutions to address patients' mental health concerns.
  5. Foster collaboration with clinics to guarantee cohesive patient care.
Essential Qualifications
  • High school diploma or equivalent required.
  • Previous experience in customer service essential.
  • Exceptional communication and interpersonal skills.
  • Proven ability to work effectively in a fast-paced environment.
  • Strong passion for delivering exceptional patient care.
Benefits and Perks
  • An estimated salary range of $48,000 - $65,000 per year, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan.
  • 20 paid time-off days and 10 holidays annually.
  • Onsite gym, game room, and other corporate amenities.
  • Ongoing training and professional development opportunities.


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