Paratransit Eligibility Specialist

14 hours ago


Le Mans, Pays de la Loire, United States Rock Region METRO Full time
Job Summary

We are seeking a highly skilled Paratransit Eligibility Specialist to join our team at Rock Region METRO. This role is responsible for evaluating and administering complex paratransit eligibility, including the qualification of conditional eligibility.

Key Responsibilities
  • Evaluate complex and conditional paratransit applications and define specific conditions for eligibility.
  • Coordinate with the Paratransit Manager to ensure compliance with ADA regulations and supervise paratransit operations personnel.
  • Provide excellent customer service, answering incoming calls and assisting dispatchers and schedulers as needed.
  • Develop and maintain cooperative working relationships with customers, passengers, and paratransit staff to ensure customer satisfaction and compliant conditional eligibility process.
Requirements
  • High School Diploma or Equivalent.
  • A minimum of three (3) years of progressively responsible experience in dispatching, scheduling, and coordinating paratransit services, with experience in a transit agency providing customer service in a paratransit field, working with the disabled community, and ADA compliance and policy development.
  • Strong knowledge of METRO's policies, procedures, and functions, as well as federal, state, and local rules and regulations on accessibility.
  • Ability to read and apply knowledge of Americans with Disability Act (ADA) and related laws and regulations.
  • Excellent communication and interpersonal skills, with the ability to present facts and recommendations effectively in oral and written form.
What We Offer

Rock Region METRO offers a competitive salary and a comprehensive benefits package, including health, vision, dental, life, retirement, paid vacation, and paid sick leave. We are an equal opportunity employer and welcome applications from diverse candidates.


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