Dispatch Operations Manager

1 week ago


Franklin, Massachusetts, United States Regency Transportation Full time
Job Summary

The ideal candidate for this role will have strong knowledge of DOT rules and regulations, as well as excellent communication skills to build professional relationships with customers, drivers, and the operations team.

We are looking for an experienced dispatcher to join our operations team at Regency Transportation. The successful candidate will serve as the immediate supervisor to drivers and be responsible for managing productivity, maintaining a healthy and professional relationship with all drivers.

This position requires strong organizational skills, attention to detail, and the ability to work effectively in a team-based environment. You will also be responsible for communicating frequently and professionally by phone, email, and in person.

Responsibilities:

  • Manage and maintain Transportation Management System – both internal and external
  • Build and nurture partner relationships with customers, drivers, and operations team
  • Able to work independently and within a team
  • Proactively identify problems and implement effective solutions

Requirements:

  • Must have strong computer skills (Outlook, Word, Excel)
  • Exceptional customer service skills
  • Strong problem-solving and decision-making skills

Benefits:

  • Paid time off and holidays
  • Health, dental, and vision insurance options
  • Retirement savings plans
  • Ongoing training and career development opportunities


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