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Retail Operations Manager

2 months ago

Marquand, Missouri, United States Madewell (Fairtrade Line) Full time
About the Role

We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Madewell (Fairtrade Line). As a key member of our leadership team, you will be responsible for supporting a profitable business by creating genuine connections with customers, fostering customer loyalty, and driving strong community engagement.

Key Responsibilities
  • Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
  • Observe sales floor performance and assist in making connections or sales as needed.
  • Lead fit sessions to enhance product knowledge and fuel a style obsession.
  • Help sales associates make the most of each customer interaction by sharing specific actions to improve outcomes.
  • Ensure the team is always on track to meet goals and exceed customer expectations.
  • Own the sales floor and ensure that the right people are in the right place at the right time.
  • Be ready to step in for another manager as needed.
  • Plan and execute local events that tie to the community and fuel incremental traffic and sales.
  • Act in a manner that aligns with our values.
About You

We are looking for someone who:

  • Loves our brand, customers, and teams.
  • Has a great fashion aesthetic and is plugged in to what's happening in the industry and community.
  • Has a track record of setting and achieving goals.
  • Is energized by change and can shift gears quickly.
  • Can make smart decisions by actively listening, understanding data, and looking beyond the obvious.
  • Has a high school diploma or equivalent combination of education and experience.
  • Has 2 or more years of experience with similar scope, specialty retail preferred.
  • Can communicate effectively and confidently.
  • Can process information and operate store systems accurately.
  • Is available when we are busy, including nights, weekends, and holidays.
  • Is adept with technology and apps and familiar with industry-related blogs and feeds.
  • Can bend, reach, stretch for product as well as lift, carry, and move at least 40 pounds.
  • Can regularly move around all store areas and be accessible to customers.
Perks

We offer a competitive base pay and bonus programs, flexible days and hours, amazing merchandise discounts, 24/7 free confidential help with a variety of personal and work concerns, personal and professional development, giving back opportunities, medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit, time away, and 401(k) plan with company matching contributions.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, or any other basis protected under applicable law.