Education Services Professional

3 weeks ago


Billerica, Massachusetts, United States CSPC Solutions Full time
Job Title: Education Services Professional

CSPC Solutions is seeking a highly motivated and experienced Education Services Professional to join our team. As an Education Services Professional, you will be responsible for promoting lifelong learning opportunities through degree programs using tuition assistance, testing opportunities, credentialing assistance, Reserve Component-Student Loan Repayment Program, and GI Bill Programs available to Soldiers and family members.

In this role, you will provide support services to assist Government professionals in the delivery of adult education services at one of 14 separate USAR Education Centers across the U.S. You will also assist in the delivery of adult education programs such as Tuition Assistance, Credentialing Assistance, Reserve Component-Student Loan Repayment Program, all GI Bill Programs, and review of Soldier's academic history.

The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience. This estimate is based on national averages and may vary based on local market conditions.

Key Responsibilities:
  • Be professional and knowledgeable of all Army Continuous Education Services Programs.
  • Respond to inquiries within three (3) business days.
  • Acknowledge and determine the reason for customer's visit or contact and refer to the appropriate personnel.
  • Provide general assistance to clients enrolling in the Army approved education services portals, ArmyIgnitED 2.0.
  • Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.
  • Provide direct assistance to clients requesting Tuition Assistance (TA).
  • Provide information on Veteran's Education Benefits to all Soldiers separating from Army Reserve.
  • Provide guidance to clients on the Post 9-11 Bill and Transfer of Education Benefits.
  • Guide and assist clients with Student Loan Repayment Program (SLRP) issues.

Required Qualifications:
  • Bachelor's degree required - from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S Department of Education
  • An Associate's Degree from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education may be substituted for Bachelor's Degree if coupled with at least four years of relevant work experience in advising or education.
  • At least two (2) years of relevant work experience in advising or education services. Relevant work experience may also count the time in a completed education related/advisor internship towards the two year acceptable work experience
  • Must be able to read, write, speak, and understand the English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or e-mail) with co-workers, customers, and the general public
  • Must be proficient knowledge and experience in Microsoft Word, PowerPoint and Excel.


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