IT Operations Lead

4 weeks ago

Juneau AK USA, United States Under Armour Full time
About the Role

We are seeking an experienced IT Operations Lead to join our team at Under Armour. As a key member of our IT organization, you will be responsible for leading the delivery of IT services across corporate and warehouse environments.

Key Responsibilities
  • Manage the relationship with our Managed Service Provider (MSP) to ensure strict adherence to Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
  • Lead stakeholder engagement across corporate and warehouse sectors, communicating effectively with business partners and facilitating understanding of IT capabilities and requirements.
  • Strategically manage IT support services, focusing on scalability and efficiency, and integrating new technologies to enhance service delivery.
  • Oversee IT asset and printing infrastructure management, directing client hardware/software procurement, user licensing strategies, mobility services, and IT asset lifecycle processes.
  • Drive strategic projects that significantly enhance business operations and IT service delivery, balancing short-term needs with long-term strategic goals.
  • Implement process improvements and automation, championing the use of Artificial Intelligence (AI) and automation technologies to streamline operations and enhance overall efficiency.
  • Ensure compliance and cost optimization, maintaining rigorous compliance with relevant regulations and internal policies, and identifying and implementing cost-saving opportunities across IT operations.
Requirements
  • Bachelor's degree with typically 8 years of relevant experience, or Master's degree with typically 6 years of relevant experience, or typically 12 years of relevant work experience without degree.
  • Minimum of 8 years in IT operations management, with substantial experience managing service delivery through external vendors/MSPs.
  • Demonstrated success in stakeholder management and strategic IT planning in a complex organizational environment.
  • Strong leadership and communication skills, capable of persuading and influencing at various organizational levels.
  • Deep understanding of IT Service Management (ITSM) processes and frameworks.
  • Expertise in managing endpoints (PCs and mobile devices) and printing infrastructure in both corporate and warehouse settings.
  • Advanced skills in process improvements and automation, with a proven track record of implementing such initiatives to streamline IT operations.
  • Experience with ServiceNow or similar ITSM platforms, enterprise hardware and software ecosystems, and modern device management technologies.
  • Proficiency in vendor management, with a track record of fostering robust external partnerships.
  • Project management skills, with a capability to lead strategic initiatives within IT operations.
What We Offer

We offer a competitive salary range of $121,167.10 USD, with opportunities to earn more over time. Our Total Rewards package includes paid UA Give Back Volunteer Days, Under Armour merchandise discounts, competitive 401(k) plan matching, maternity and parental leave, health and fitness benefits, and a commitment to diversity and inclusion.

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