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Technical Project Lead

7 days ago

Juno Beach, Florida, United States Apex Systems Full time

We are seeking an experienced Technical Project Lead to oversee the implementation of complex IVR systems using AWS services. The ideal candidate will have a strong background in cloud computing, experience with Amazon Connect Lex, and a solid understanding of Contact Center operations.

The successful candidate will be responsible for analyzing business needs, designing solutions, and ensuring the successful implementation of IVR systems. This role requires excellent problem-solving skills, the ability to work collaboratively with cross-functional teams, and strong communication skills.

Required skills include:

  • Minimum 6 years of experience as a Business Analyst or equivalent
  • Strong expertise in AWS Amazon Connect Lex and related AWS services
  • Solid understanding of Contact Center operations and solutions

PREFERRED QUALIFICATIONS

  • Experience with other AWS services such as Lambda, DynamoDB, and S3
  • Familiarity with natural language processing (NLP) and artificial intelligence (AI) technologies
  • Knowledge of other IVR platforms and Contact Center solutions

At Apex Systems, we offer a range of benefits, including medical, dental, vision, life, disability, and other insurance plans. We also offer an ESPP and a 401K program, as well as opportunities for professional development and certification discounts.