Technical Writer

1 week ago


SaintBrieuc, Bretagne, United States NuAxis Innovations Full time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Our team is passionate about technology and dedicated to delivering exceptional results. We are seeking a talented Technical Writer to join our team and contribute to our mission.

The successful candidate will be responsible for creating and maintaining high-quality documentation for our ePermits platform, which is based on ServiceNow. This includes developing clear and concise documentation to support both internal and external users.

The ideal candidate will have a strong background in technical writing, excellent written communication skills, and the ability to distill complex information into clear and concise documents. Proficiency in ServiceNow and Microsoft Office Suite is also required.

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical writing, we encourage you to apply.

Key Responsibilities:

  • Draft and develop written materials to support the internal and external permit processes.
  • Create documents such as scripts, standardized responses, knowledge base articles, SOPs, user manuals, and public-facing guides.
  • Collaborate with FWS Technical Team, ePermits Support Team, and Customer Support Manager to ensure documentation accuracy.
  • Maintain a repository for existing documents and ensure their continued relevance and accuracy.
  • Respond to public inquiries in writing in a professional and clear manner.

Qualifications:

  • Bachelor's degree in English, Technical Writing, or a related field.
  • Minimum of 2-3 years of experience in technical writing.
  • Proficiency in ServiceNow platform and Microsoft Office Suite.
  • Excellent written communication skills with attention to detail.
  • Ability to distill complex information into clear, concise documents.

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.

Time after time, programs failed because the focus was on the tools and products and not the people using them.

Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture.


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