Enterprise Support Expert
24 hours ago
Red River is seeking an Enterprise Support Expert to join our team. The successful candidate will provide technical support and services to internal teams and external clients, ensuring the smooth operation of our systems.
The ideal candidate will have a strong background in IT application or infrastructure, excellent problem-solving skills, and the ability to collaborate with internal teams.
Key Responsibilities:
- Respond to technical inquiries and resolve issues in a timely manner
- Provide tier 1 and tier 2 support for IT applications and infrastructure
- Collaborate with internal teams to identify and implement process improvements
Requirements:
- BS Business Administration, Computer Science, Engineering, or equivalent experience
- Previous technical support experience, preferably in IT application or infrastructure
- Strong understanding of hardware and software compatibility, installation, and configuration
- Active SECRET security clearance
Preferred Qualifications:
- Technical working knowledge in Oracle DB 10g-12, Windows Server, MS SQL, Veeam/ActiveIO, HP Data Protector, WebLogic, and other major OEM's
- Working knowledge of Service Desk ITSM management solutions from ServiceNow, Splunk, and ScienceLogic
Salary Range: $60,000 - $80,000 per year
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