Centralized Scheduler

3 weeks ago

Alma, Nebraska, United States Harlan County Heath System Full time
Job Summary

The Centralized Scheduler is a critical role within the Harlan County Health System, responsible for coordinating patient appointments and procedures across multiple departments. This position ensures timely scheduling, efficient management, and effective communication between patients, providers, and departments.

Key Responsibilities
  • Schedule patient appointments, procedures, and diagnostic tests across various hospital departments.
  • Ensure prior authorization is approved prior to patient appointments.
  • Coordinate with providers, nurses, and other healthcare professionals to ensure availability and optimal scheduling.
  • Confirm appointments with patients and provide necessary instructions and preparations.
  • Remind patients of upcoming appointments.
Communication and Data Management
  • Serve as the primary contact for patients regarding appointment scheduling, changes, and cancellations.
  • Communicate effectively with hospital departments to relay patient information and scheduling needs.
  • Accurately enter and update patient information in the hospital's scheduling system.
  • Maintain comprehensive records of scheduled appointments and any changes or cancellations.
Customer Service and Collaboration
  • Provide exceptional customer service to patients, addressing any concerns or questions related to scheduling.
  • Assist patients with rescheduling and offer alternative options when necessary.
  • Work closely with clinical and administrative staff to align scheduling with department capacities and patient needs.
Requirements
  • LPN, CNA, or Medical Assistant preferred.
  • Familiarity with medical terminology.
  • Experience with Meditech (preferred).

The work environment is a typical office setting with a small variation in temperatures, conversational noise, and everyday office activities.

The above statements reflect the general details considered necessary to describe the essential functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

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