Customer Experience Representative

5 days ago


Lakewood, Washington, United States Carter's Full time

About Us:

Carter's, Inc. is a leading marketer of apparel exclusively for babies and young children. Our portfolio includes Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. We value diversity and are an equal opportunity employer.

Job Summary:As a Customer Experience Representative, you'll play a critical role in delivering exceptional service to our customers. You'll greet customers warmly, assist with product inquiries, and resolve any issues that may arise. You'll also contribute to achieving sales goals and driving business results through collaborative efforts with our store teams.

Responsibilities:
  • Welcome customers with a friendly greeting and provide assistance with product information
  • Resolve customer concerns and balance multiple customers in a fast-paced retail environment
  • Support omnichannel experiences to ensure a seamless shopping journey
  • Process transactions efficiently and accurately
  • Restock shelves and complete shipments as needed
  • Communicate promotional events and loyalty programs to customers
  • Maintain a safe and organized store environment


Requirements:
  • A proactive and customer-focused mindset
  • Demonstrated customer service and engagement skills
  • Effective verbal and written communication skills
  • The ability to multitask and prioritize tasks


Benefits:
  • Flexible scheduling to suit your lifestyle
  • Employee benefits and perks, including part-time health insurance, mental health support, and discounts on our products
  • Tuition reimbursement and skill development opportunities
  • Professional growth and advancement opportunities


Compensation:

Starting hourly wage: $14.50 (based on experience and location)



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