Patient Service Coordinator
1 day ago
The AltaMed Health Services team is seeking a highly organized and detail-oriented Patient Service Coordinator to join our staff. This role plays a crucial part in ensuring seamless patient scheduling and registration processes.
About the Role:
- Responsible for efficiently scheduling, rescheduling, and canceling appointments as requested by patients and in accordance with AltaMed's Appointment Scheduling Policy.
- Routinely monitors the call queue to manage incoming calls and prioritize tasks.
- Ensures accurate patient demographic and insurance information collection and verification.
- Proactively communicates with patients regarding appointment confirmations, cancellations, and rescheduling.
- Collaborates with other departments to address patient inquiries and resolve issues.
- Maintains high levels of productivity and accuracy while adhering to all AltaMed policies and procedures.
Requirements:
- A high school diploma or equivalent required; one year of experience in a call center environment preferred.
- Bilingual English/Spanish proficiency a plus.
Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications. Benefits include medical, dental, and vision coverage, paid time off, and opportunities for professional growth and development.
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