ADVENTURE CLIMBING FACILITATOR - Highlands Sports Complex

Company Overview:

The Sports Facilities Companies

LOCATION: Triadelphia, WV

DEPARTMENT: OPERATIONS

REPORTS TO: DIRECTOR OF OPERATIONS

STATUS: PART-TIME

ABOUT THE ORGANIZATION:

Highlands Sports Complex serves as a leading venue for sports, recreation, and entertainment, dedicated to enhancing the health and economic vitality of the Triadelphia community. Joining our dynamic team means contributing to an environment focused on enjoyment, personal fulfillment, and exceptional service, all while fostering community engagement and individual growth.

As a member of The Sports Facilities Companies, we pride ourselves on being the foremost authority in managing and developing sports, recreation, wellness, and event facilities. Our culture promotes collaboration and support, enabling our team members to achieve new heights in their careers. We are committed to nurturing talent in a rapidly expanding industry, ensuring that the journey is enjoyable and educational.

POSITION SUMMARY:

The Adventure Climbing Facilitator is tasked with overseeing all facets of the guest climbing experience. This role involves assisting guests and climbers throughout their visit to the Climbing & Adventure facility.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Warmly welcome guests and deliver outstanding customer service.
• Maintain a positive and encouraging atmosphere for all visitors.
• Understand and enforce facility policies and procedures.
• Manage check-in processes and handle payment transactions.
• Assign barcode key tags to new monthly members.
• Track memberships and family units within the management system.
• Possess comprehensive knowledge of pricing, events, equipment, and climbing structures.
• Complete daily tasks as directed by management before, during, and after shifts.

MINIMUM QUALIFICATIONS:

• Ability to engage with a diverse age range from preschool to adult.
• Flexible availability, including nights, weekends, and holidays.
• Proficient in using computers, barcode scanners, webcams, and online waivers.
• Strong verbal and written communication skills.
• Capability to maintain focus in a fast-paced, high-volume environment.
• Exceptional guest service skills.
• Detail-oriented with excellent organizational abilities.
• Adept at multitasking and prioritizing tasks.
• Ability to remain composed in challenging situations.
• Respectful and friendly demeanor towards athletes, guests, and team members.
• Collaborative team player.
• Proactive in contributing to team and facility improvements.
• Committed to ensuring the safety and well-being of others.
• Must be at least 18 years of age.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Ability to stand for extended periods.
• Proficiency with climbing equipment and safety procedures.
• Capability to manually belay in emergencies.
• Ability to lift up to 40 pounds to waist height.
• Adherence to uniform standards.
• Exposure to intermittent noise levels within the facility.

PREFERRED QUALIFICATIONS:

• Prior climbing experience.

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