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Manager, IT Instructional Design and Training Specialist

2 months ago

New York County New York, United States Hospital for Special Surgery Full time
About the Role

The Hospital for Special Surgery is seeking a highly skilled and experienced Manager, IT Instructional Design and Training to lead the design, delivery, and evaluation of all Epic training curriculum, environments, and classes for all Epic implementations.

Key Responsibilities
  • Manage the IT training team and At-The-Elbow support staff to ensure the effective delivery of Epic training programs.
  • Develop and execute technology education programs for clinical and non-clinical users, including medical staff during system activations, upgrades, new employee on-boarding, refresher training, super-user programs, and ongoing training.
  • Supervise the build and upgrades of the MST training environments and align training team roles with individual application teams for their respective projects.
  • Assess the needs of varied adult learners and develop creative ways to meet those needs.
  • Execute new projects for prescriber adoption and engagement of EMR systems and other similar projects as needed.
  • Determine and oversee all enterprise-wide training comprising approximately 6,000 employees and vendor staff across the HSS main campus and regional sites.
  • Establish and maintain both an expert user and a credentialed trainer program to facilitate various implementations and post-live training.
  • Supervise all members of the Epic Training team to ensure consistency, quality, and overall success and effectiveness of a sustainable training program.
Requirements
  • Demonstrate success managing teams both internally and externally, e.g. contractors and agencies.
  • Ability to identify and analyze business and audience needs to deliver messages via the most appropriate mix of channels.
  • Ability to manage several programs/projects simultaneously in a fast-paced environment.
  • Ability to be both strategic and hands-on. A team player who can lead by example, with high accountability for his or her actions.
  • Proven problem-solving ability that can identify source of problem, impact of problem as it relates to other functions, impact on stakeholders, and recommended solution.
  • Superior collaboration and interpersonal skills and the ability to interact confidently with leadership.
  • Excellent presentation, writing, and communication skills.
  • Demonstrate emotional intelligence as well as proven experience in relationship management.
  • Experience managing and leading training for other applications and technical tools is desirable.
  • Must be a team player.
  • Must have working knowledge of MS Office Suite – especially Excel, PowerPoint & Word.
  • Position requires a flexible work schedule, including some night and weekend support of major implementations/upgrades and on-call rotation.
  • Must be able to write and edit curricula for all roles that require training and create tip sheets and other training materials.
  • Must be willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence.
  • Strong organizational skills with the ability to meet deadlines and attend numerous meetings.
  • Self-motivated with the ability to quickly learn new concepts and job requirements as well as handle change.
  • Works closely with Application Directors to stay abreast of application changes.
  • Partner with Operational Leadership to incorporate business workflow into training curriculum.
  • Work with communications team to publish training schedules and communicate with stakeholders.
  • Demonstrate project management skills (technology and people) with a track record of achieving goals on time and on budget.
  • Demonstrate ability to be self-directed with excellent organizational, writing, interpersonal, and presentation skills.
  • The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built and maintained.
Education and Experience
  • BA/BS in Healthcare field, Communications, Education, or related field.
  • 6-10 years of management experience.
  • Minimum of 5 years' experience in the learning/development field, including a minimum of 3 years of direct experience leading Epic training (or equivalent experience).
  • Master's degree in healthcare field, Communications, Education or related field preferred.
  • Proficient in Learning Management Software (LMS).
  • Healthcare industry experience preferred.
  • Extensive knowledge of adult learning theory, instructional systems design, and other training methodology/concepts.
  • Experience managing, coaching, or mentoring trainers.
  • Proven success in training Epic.
  • Required Certification / Licensing.