Customer Service Associate San Francisco Airport
3 days ago
Overview:
">The Customer Assistance Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
">This role is available as regular part time and starts at $24.00 / hour. This position will report to our location at the San Francisco Airport.
">We offer competitive benefits including paid time off, employee discount, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development opportunities.
">We have the following schedule available:
">Sunday: OFF
">Monday: 5pm-11pm
">Tuesday: 5pm-11pm
">Wednesday: OFF
">Thursday: OFF
">Friday: 5pm-11pm
">Saturday: 5pm-11pm
">All people working at SFO are eligible for incentives including BART Discount Card, Citizenship Workshops, Save on childcare costs, and Transportation assistance.
">Responsibilities:
">- ">
- Take incoming calls-reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors">
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned">
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone">
- Meet and greet customers in a friendly and timely manner">
- Provide directions and general assistance">
- Assist to assess condition of rental upon return">
- Process returns, check-ins and exit kiosk transactions">
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed">
- Understand and communicate rental terms and conditions, vehicle features and other services">
- May sell optional protection products, upgrades, fuel options and other additional equipment">
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance">
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed">
- Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing">
- Perform miscellaneous and backup duties job-related duties as assigned">
Equal Opportunity Employer/Disability/Veterans
">Qualifications:
">- ">
- Must be at least 18 years old">
- High school diploma or GED equivalent required">
- Some college preferred">
- Must have at least 6 months prior customer service retail or administrative support experience">
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future">
- Apart from religious observation, must be able to work 24 hours per week including weekends/holidays">
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