Concierge and Receptionist

Overview

We are seeking a highly skilled and experienced Concierge and Receptionist to join our team at Senior Living Communities. As the first point of contact for our residents, guests, and family members, you will play a vital role in providing a warm and welcoming experience.

Key Responsibilities

• Greets and assists residents, family members, guests, and visitors in a professional and courteous manner.
• Answers internal and external telephone calls, pages, and walkie-talkies.
• Promotes programs, outings, and events, and assists residents and guests with registration.
• Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live.
• Maintains building security, monitors security systems, and responds accordingly.
• Manages the operation and maintenance of all office equipment and communication devices.
• Manages mail and newspaper delivery.
• Assists the Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
• Participates in and attends all required in-service training sessions.
• Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.

Requirements

• High school graduation or GED required.
• Certification or completed coursework in office management desired.
• Telephone operating and answering experience required.
• 1-2 years' experience in a similar concierge/administrative assistant position desired.

Working Conditions

• This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk, and/or hear.
• This position will be required to lift or carry weight up to 25 lbs.
• While performing the duties of this job, the Team Member is exposed to minimal to moderate noise.
• The Team Member may be required to work extended periods of time at a computer terminal.

Travel

No travel is expected, although occasional travel may be required for training sessions, continuing education opportunities, emergency situations, and other company functions.