Technical Services Director

2 days ago

MagstattleBas, Grand Est, United States Insight Recruitment Full time
Technical Services Manager

We are seeking an experienced and dedicated Technical Services Manager to lead and oversee technical teams, ensuring high technical standards and customer satisfaction. Our company is a well-established leader in the Midwest, in the low-voltage integration & fire safety industry, with many employees enjoying long tenures ranging from 7 to over 30 years. This is an exciting opportunity to significantly impact a growing region within the company while balancing multiple priorities in a fast-paced, collaborative environment.

Key Responsibilities:

  • Leading the performance of technical teams, overseeing profit and employee development.
  • Planning and scheduling projects to meet client needs.
  • Managing financial and operational metrics for profitability.
  • Supporting sales and clients with customized service plans.
  • Aligning processes with other technical leaders to maintain consistency across regions.
  • Overseeing technical standards to ensure proper team training.
  • Managing projects to ensure they are completed on time, within budget, and meet customer specifications.
  • Developing employees to meet performance standards and promoting continuous learning.

Primary Responsibilities:

  • Financial Management: Ensure department profits meet or exceed budgets and manage staffing hours to maintain productivity.
  • Marketing: Participate in sales calls, deliver presentations, and maintain direct customer communication throughout project lifecycles.
  • Client Support: Develop technical support strategies and ensure high client satisfaction through consistent communication and service.
  • Technical Standards: Train staff on the highest standards of integration support and ensure adherence to these standards.
  • Staffing Management: Hire and maintain an adequate staff size and manage subcontractor networks.
  • Project Management: Assign Project Managers, maintain schedules, and ensure project costs remain within 110% of the budget.
  • Employee Development: Develop goals aligned with business plans and provide training and performance feedback.

Qualifications:

  • Advanced knowledge in technology and managerial, business, and financial planning skills.
  • Strong computer literacy and the ability to adapt to new technologies.
  • Proven ability to manage teams and multiple technical installations.
  • Experience with systems like Fire Alarm, Audio/Video, Nurse Call, Intercom, security, and access control.

Required Education and Experience:

  • Formal technical training or equivalent experience in management and system installations.
  • Certifications such as AVIXA CTS or NICET Level II preferred (must obtain within one year).
  • Valid driver's license and vehicle insurance required.

This role offers the chance to work in a dynamic environment where technical expertise, leadership, and customer service all come together to make a significant impact.

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