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Customer Support Associate

3 weeks ago

Philadelphia, Pennsylvania, United States Canon Business Process Services Full time
Job Title: Customer Support Associate

We are seeking a highly skilled Customer Support Associate to join our team at Canon Business Process Services. As a key member of our service desk operations, you will be responsible for managing customer calls and emails effectively.

This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. You must be able to record calls accurately, resolve issues promptly, and escalate cases when necessary.

Responsibilities:

  • Manage customer calls and emails efficiently
  • Record calls accurately and provide feedback to customers
  • Escalate cases as per department procedures
  • Work collaboratively with supervisors and analysts to optimize processes and solutions

Qualifications:

  • Bachelor's degree or equivalent experience required
  • Minimum 2-5 years of experience in materials distribution or logistics preferred
  • Specialized expertise in CHOP processes, methods, and skills related to inventory management
  • Good interpersonal skills, verbal and written communications skills required

What We Offer:

  • Competitive salary ($55,000 - $65,000 per year)
  • Comprehensive training and development programs
  • Employee discounts on entertainment, products, and services nationwide