Member Experience Specialist

2 weeks ago


Wheaton, Illinois, United States VASA Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Experience Specialist to join our team at VASA Fitness. As a key member of our staff, you will be responsible for delivering exceptional service to our members and guests, ensuring a positive and memorable experience at our fitness clubs.

Key Responsibilities
  • Member Engagement: Greet members with a smile, provide personalized attention, and create a welcoming atmosphere.
  • Membership Sales: Sell memberships, upgrades, and personal training packages, meeting sales targets and exceeding member satisfaction.
  • Club Operations: Maintain a clean and organized club environment, restock merchandise, and process sales transactions efficiently.
  • Guest Experience: Provide exceptional service to guests, offering tours, answering questions, and ensuring a seamless transition to membership.
  • Feedback and Improvement: Collect and share member feedback, collaborating with leadership to implement ideas and improve the overall member experience.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with members, guests, and staff in a professional and courteous manner.
  • Customer Service Focus: A genuine passion for delivering exceptional customer service, with a focus on member satisfaction and retention.
  • Sales and Marketing: Ability to sell memberships, upgrades, and personal training packages, meeting sales targets and exceeding member satisfaction.
  • Teamwork and Adaptability: Collaborate with staff to achieve club goals, adapt to changing situations, and maintain a positive attitude in a fast-paced environment.


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