Home Medical Equipment Specialist

1 day ago


Mankato, Minnesota, United States Mayo Clinic Full time
About Mayo Clinic

Mayo Clinic is a world-renowned healthcare organization that values innovation, diversity, and inclusion. As a leading provider of medical care, we are committed to putting the needs of our patients first.

Job Summary

We are seeking a highly skilled Home Medical Equipment Specialist to join our team. In this role, you will assist patients with product selection and training of home medical equipment, gather registration and insurance information, and process payments according to payer requirements.

Responsibilities
  • Assist patients with product selection and training of home medical equipment
  • Gather registration and insurance information accurately and efficiently
  • Process payments according to payer requirements
  • Handle private patient information in a compliant and confidential manner
  • Assist with maintaining store inventory, including inventory cycle counts and perpetual inventory
  • Perform duties of the job in a manner that is attentive to age and ability considerations of the patient
Qualifications
  • High school diploma or equivalent
  • Prior customer service, sales, healthcare, or patient care experience preferred
  • Prior DME experience is preferred but not required
  • Effectively reads, writes, speaks, and understands English
  • Able to learn technical tasks and follow written and verbal directions
  • Comfortable utilizing technology, problem-solving, and efficient with software applications
  • Exceptional customer service and communication skills with high-level professionalism and ability to have crucial conversations
  • Proven ability to multi-task and make good decisions regarding customer service
  • Must be able to work independently as needed
  • Knowledge of Medicare, Medicaid, and/or private insurance billed preferred with attention to detail
Working Conditions

This role requires the ability to work in a fast-paced environment, with frequent standing and sitting. Must be able to lift up to 50 pounds and tolerate repetitive hand motion.

Benefits

Mayo Clinic offers a competitive compensation package, including benefits and opportunities for advancement.



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