Customer Service Representative Sr
6 days ago
Enterprise Holdings is seeking a Customer Service Representative Sr to join our team. As a Customer Service Representative Sr, you will be responsible for providing exceptional customer service to our customers, both in person and over the phone.
Responsibilities:- Provide a high level of customer service to internal and external customers
- Assist customers with their rental needs, including answering questions and resolving issues
- Manage incoming and outgoing calls, including callback management and A/Rs
- Process returns, check-ins, and exit kiosk transactions
- Effectively market the company while interacting with customers
- Understand and communicate rental terms and conditions, vehicle features, and other services
- May sell optional protection products, upgrades, fuel options, and other additional equipment
- Must be at least 18 years old
- Some college preferred
- Must have a minimum of 6 months of administrative or customer service experience in the last 6 years
- Must have a valid US driver's license for a minimum of 1 year
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Paid time off
- Consistent full-time 40-hour per week schedule
- Employee discount
- 401(k) retirement savings plan
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development
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Customer Service Representative Sr
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