ECS Representative

1 month ago


Louisville, Kentucky, United States Bradford Health Services Full time
Job Summary:

As an Emergency Consultation Services (ECS) Representative with Bradford Health Services, you will play a critical role in connecting individuals with the help they need. Reporting to the Regional Director of Business Development, you will handle inquiries from prospective clients and area hospitals, documenting and facilitating admissions with the Centralized Admission Team.

Key Responsibilities:
  • Develop and present informational seminars on Bradford Health Services' services
  • Possess a working knowledge of chemical dependency signs and symptoms in adults and adolescents
  • Develop and maintain accounts and relationships with the referral community
  • Work cooperatively with coworkers, managers, clients, and prospective clients
  • Collect screening information for potential patients
  • Possess a working knowledge of emergency, indigent, and/or self-help referral information
  • Consultants shall possess a complete and working knowledge of the crisis response role
  • Ability to work in a constant state of alertness to perform the job in a safe manner
  • Respond in person within 30 minutes or drive time of the initial request for an onsite consultation
  • Coordinate screening and/or referrals with the Centralized Admissions Team
Requirements:
  • 2 years of experience in business development or account management desired
  • Knowledge of chemical dependency desired
  • Working knowledge of insurance and third-party payers
  • Computer data entry skills required
  • Excellent written and verbal communication skills
  • Self-motivated and able to work under minimal supervision
  • Available for an on-call schedule that may include a period of waiting to be engaged between 7am to 7pm
  • Reliable transportation
Education:
  • High School diploma or GED equivalent
  • Some college preferred
Physical Requirements:
  • Must be able to see 20/40 corrected in each eye and hear clearly (hearing assist devices accepted)
  • Must be emotionally and physically capable of functioning under stressful situations
  • Valid state driver's license and a safe driving record

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