Aftersales Manager

Czinger Vehicles is a pioneering company in the automotive industry, redefining the future of design and manufacturing through revolutionary technology. Founded in 2019, we're pushing the boundaries of performance, design, and sustainability. Our flagship 21C hypercar has set records at Goodwood Hill Climb, Circuit of the Americas, and Laguna Seca, showcasing our innovative approach to AI-driven generative design, materials, and additive manufacturing.

We're seeking an experienced Aftersales Manager to lead our team in ensuring a positive customer experience that drives retention and brand loyalty. As a key member of our organization, you'll be responsible for the leadership and performance of team members across technical and administrative functions. Your expertise will be crucial in maintaining a strong connection with department heads, driving the aftersales business, and providing leadership across the workshop, spare parts, and administrative functions.

• Guarantee the service lead time and quality of repairs over time
• Function as key liaison between Czinger Vehicles and retail dealer network service staff
• Manage capacity (technical/non-technical resources) at each stage of the repair process, supported by a clear and shared decision-making process
• Master the management of physical, system/ERP flows, and reports in order to identify any drift
• Understand and anticipate the seasonality of the repair activity on different time scales based on repair and sales history
• Develop skills and versatility of the technical resources available through appropriate training
• Master the various mechanisms of the repair process (flow, work in progress, batches and transfer frequencies, priority management, date management, sequence of operations, standardization)
• Ensure strict compliance with the application of the mechanisms (compliance with procedures, quality monitoring and technical guidelines according to defined standards)
• Identify opportunities for improvement and implement the corresponding improvement processes, including inter-market best practices
• Ensure the maintenance of the dealer workshop organization, as well as the facilities, equipment and tooling
• Ensure daily monitoring of repair activity and performance (service rate, productivity and quality of repairs)
• Understand and keep abreast of all federal, state and local regulations that affect their operations
• Implement a decision-making process shared and understood by all teams to initiate the necessary corrective actions to maintain performance over time
• Drive market communication across the decentralized network, work with local delegate(s), and monitor the activity of the network

• 5+ years' experience working as an Automotive After Sales Service Manager, including experience with recruitment
• Excellent interpersonal and communication skills, both verbal and written
• Ability to work independently and within a team - accountable for your own actions and able to act with both urgency and integrity towards both personal and shared work goals
• Desire and drive to always be learning
• Excellent attention to detail, with ability to multi-task and manage deadlines at the same time
• Customer-focused attitude with high level of professionalism and ability to communicate across diverse groups of employees and departments
• Proficient mathematical skills
• Ability to apply common sense understanding to carry out instructions furnished in written or verbal form
• Strong analytical and management skills
• Flexibility working with leadership and across all levels of the organization
• Ability to use appropriate methods to handle issues in a variety of circumstances
• Excellent computer software skills, requiring a high-level proficiency with Microsoft applications, Oracle, TeamCenter, and Siemens NX

• Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
• Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
• Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
• Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
• Inclusive and Collaborative Environment: Join our inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, embracing diversity, and fostering innovation to reduce our footprint by integrating people and technology.

Czinger Vehicles is an equal opportunity employer committed to diversity in the workplace. Our positions adhere to all statutory and regulatory requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Czinger Vehicles participates in E-Verify. E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.