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Job Overview

Deliver an exceptional shopping experience through outstanding service. Create and uphold a safe and hygienic workspace that encourages customer loyalty. Support the department leader in achieving sales and profitability targets set for the bakery section, while ensuring adherence to all quality assurance protocols. Embrace the Customer 1st philosophy and inspire team members to provide exemplary customer service. Exhibit the company's core principles of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities

• Foster trust and respect among team members.

• Cultivate an atmosphere that makes customers feel valued and appreciated by addressing inquiries about products available in the bakery and across the store.

• Acquire and maintain in-depth knowledge of bakery offerings to effectively respond to customer questions and provide product recommendations.

• Prepare baked goods according to customer specifications using appropriate bakery tools and equipment.

• Provide product samples to assist customers in discovering new items or answering their inquiries.

• Inform customers about bakery promotions and specials.

• Ensure customers receive fresh products in the correct portion sizes to minimize waste.

• Suggest bakery items to customers to help them find what they desire.

• Operate all bakery equipment, including refrigerators, freezers, slicers, and ovens, in accordance with company standards.

• Prepare food items according to temperature logs and follow established cooking guidelines.

• Accurately measure, prepare, and mix ingredients as per recipes, utilizing various kitchen utensils and machinery.

• Properly prepare, package, label, and manage inventory of ingredients.

• Assess product quality to ensure freshness, reviewing expiration dates and taking necessary actions.

• Effectively use kitchen tools, including stoves, scales, fryers, steamers, and food processors.

• Label, stock, and manage inventory of bakery merchandise.

• Report any discrepancies in product ordering or shipping to the department manager.

• Maintain a positive and professional demeanor.

• Familiarize yourself with the store layout to assist customers in locating products.

• Stay informed about current, upcoming, seasonal, and special promotions.

• Monitor inventory and stocking conditions, noting any discrepancies.

• Comply with all food safety regulations and guidelines.

• Ensure proper temperatures are maintained in display cases and coolers, and keep temperature logs updated.

• Reinforce safety protocols by adhering to safety procedures and reporting unsafe conditions to management.

• Conduct preventive maintenance by inspecting equipment and notifying the appropriate personnel of any repairs needed.

• Report any customer or employee accidents to management.

• Notify management of any safety risks, illegal activities, or incidents of theft or fraud.

• Must be capable of performing the essential functions of this role with or without reasonable accommodation.

Qualifications

Minimum

• Ability to manage stressful situations effectively.

• Strong communication skills.

• Basic mathematical knowledge.

• Valid food handler's permit upon employment.

Desired

• Experience in a bakery setting.

• Background in retail.

• Proficiency in a second language (speaking, reading, and/or writing).

About Us

Kroger is dedicated to serving our customers with a commitment to quality and community. We take pride in our diverse teams who share a passion for food and service. Our mission is to create remarkable experiences for our customers and communities, with a focus on innovation and excellence.

We value our associates and strive to provide the resources necessary for personal and professional growth. Whether you are looking for a part-time role or a new career path, we offer opportunities that cater to your aspirations. Join us to become a valued member of our team.

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