Client Relations Specialist

2 weeks ago


Lockport, Illinois, United States Packaging Exchange Inc. Full time
Job Overview

Position Type: Full Time

Work Environment: On-site

Compensation: $25-$28/hr.

Dress Code: Business casual/Jeans/Polo/ NO GRAPHIC t-shirts.

Work Schedule: Monday through Friday. Schedule may vary based on operational needs.

Packaging Exchange Inc. is seeking a dedicated Client Relations Specialist to enhance our customer engagement. The ideal candidate will possess outstanding communication and organizational abilities. This role is essential in ensuring we consistently surpass our customers' expectations and maintain high service standards.

Key Responsibilities

● Foster and maintain strong relationships with our clientele.

● Execute various customer service tasks, including addressing inquiries, processing orders, and resolving complaints efficiently.

● Accurately process and input customer orders as needed.

● Manage daily customer billing processes.

● Generate stock reports to monitor product availability.

● Coordinate urgent shipping requests with the Operations Department, ensuring timely order fulfillment.

● Collaborate with other departments to uphold service excellence.

● Provide customers with shipping and tracking information as required.

● Relay customer feedback to management, identifying opportunities for service enhancement.

● Support the sales team with pricing, inventory, and customer inquiries.

● Act as a liaison between Operations and customers.

● Assist the local Operations team with various daily tasks, including report reviews, freight load management, and data entry into customer/vendor portals.

Qualifications

● High School Diploma, GED, or equivalent.

● Minimum of 2 years of experience in customer service.

● Experience in packaging distribution is a significant advantage.

● Excellent interpersonal, written, and verbal communication skills, with the ability to articulate effectively to management, vendors, and customers.

● Detail-oriented and results-driven.

● Proven adaptability in a fast-paced environment.

● Proficient in MS Office and other relevant software tools.

Benefits:

● Competitive hourly wage and bonus structure.

● Join our team to experience a sense of belonging and contribute to the growth and success of the organization.

● Significant opportunities for advancement within a family-oriented, supportive culture that promotes rapid expansion and professional development.



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